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Live Chat Staffing & Software Features

Your website will be powered by an Industry Leading Chat Software Staffed By Real Humans.

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24/7/365 Support

An uninterrupted activity on your website, a non-stop journey

To make the most of every visitor opportunity, our chat agents remain active on your website 24/7/365.

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Facebook Messenger Chats

Your Facebook followers get prompt attention

The chat engagements on your official Facebook page using native FB messenger are also promptly managed by our chat staff.

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Text-to-Chat

Your visitors interact with our team via Text Messaging

OctaChat’s solution makes the visitors able to communicate through mobile texting as well.

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Live Call Connect

An instant live call with your prospect customers is just a click away

Potential customers are connected with your team instantly through a phone call.

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Co-Chat

Your team and OctaChat complete the clock together

Shared support option, allowing your staff to chat during business hours.

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Google Analytics Integration

Keep track of your web traffic and chat engagements with Google Analytics

Our software supports easy integration with Google Analytics for tracking purpose.

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Pay Per Lead Pricing

Custom Pricing Plans allowing greater flexibility on your monthly bill

We charge only when we generate a qualified lead for you.

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CRM Integration

Quick Integration with 200+ CRMs & Apps

Our Proprietary Software can pass live chat data to almost any CRM or app.

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Web-Based Chat Portal

A dashboard with complete data of live engagements and transcripts

You will be given access to a live chat portal having all your live conversation transcripts.

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Customizable Branding & UI

We’ll make the live chat widget blend with your website theme

It’s important to consider your branding while having the chat feature up. That’s why we have the widget blending with the overall look of your website.

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Monthly Reporting

Stay updated with lead conversion stats every month

You will be sent a monthly report including all useful stats showing a complete picture of our performance, along with the user engagement trends on your website.

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Personalized Script

Our chat flow comes from what we’re good at and your suggestions

The script will be based on how you would like us to greet your visitors. We’ll share guidelines having the essence of our support experience.

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